// RETURNS_POLICY
RETURNS_&_REFUNDS
Every ByteWear product is made to order — printed specifically for you the moment you place your order. This is what we mean by radical transparency: we're honest about what that means for returns too.
// MADE-TO-ORDER — READ_THIS
Because all products are printed on-demand for each individual order, we cannot accept returns for change-of-mind, wrong size ordered, or general dissatisfaction. EU customers: under Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods made to a consumer's specifications or clearly personalised — which print-on-demand products are.
// WHAT_IS_COVERED
[ ✓ COVERED — AT_NO_COST_TO_YOU ]
- ▸ Misprinted items (wrong design, placement off)
- ▸ Damaged items — arrived broken or torn
- ▸ Defective items — manufacturing fault
- ▸ Wrong item sent — different product or size
- ▸ Lost in transit — not delivered
Must be reported within 30 days of delivery.
[ ✗ NOT_COVERED ]
- ▸ Change of mind / buyer's remorse
- ▸ Ordered the wrong size
- ▸ Colour looks different on screen vs. print
- ▸ After 30 days from delivery
- ▸ Wrong delivery address provided by customer
- ▸ Unclaimed / returned-to-sender packages
// HOW_TO_REPORT_AN_ISSUE
EMAIL_US
Contact support@byte-wear.com within 30 days of delivery. Include your order ID, a clear photo of the issue, and a brief description.
WE_SUBMIT_A_CLAIM
We submit a problem report to our production partner on your behalf. No need to ship anything back — defect claims do not require a return in most cases.
RESOLUTION
If the issue is confirmed as a production defect, we will either reprint and reship the item at no charge, or issue a full refund to your original payment method.
// EDGE_CASES
We cannot exchange sizes — every item is printed fresh. If you order the wrong size, we recommend donating the item and placing a new order. Check our size guides carefully before ordering.
If a package is returned to our fulfilment facility because of an incorrect or incomplete address you provided, reshipping is at your cost. We will contact you to confirm a corrected address before reshipping.
If tracking shows no movement for 30 days of the estimated delivery date, email us. We will submit a lost-in-transit claim on your behalf.
// REPORT_AN_ISSUE
Got a defective or wrong item?
Email us within 30 days with your order ID and a photo.